This post was published in July 2009 and may contain facts or opinion that are no longer current.

“Web 2.0” Support

While talking to Adam last night, he mentioned that a certain online bookmarking company had been particularly unhelpful when he was emailing their tech support. Imagine my surprise when I woke up this morning to find ‘Luke’ had updated my Twitter support ticket. I’m not sure whether it’s the person, the coders or the company, but something’s crap here. This is the story…

Twitterrific Spelling

On the 8th of April I opened a ticket to let Twitter know that they’d spelt Twitterrific incorrectly on their downloads page. Fine, it’s a tiny problem, and an easy fix, but nonetheless something that should be fixed. ‘andr8a’ replied within a day, and was very grateful.

Thanks for the heads up! We truly apologize for any inconvenience this may have caused.


Poking around towards the end of last month, the problem still hadn’t been sorted. Fine, another support ticket opened, how tough can this be to fix? After jumping through hoops (they now close your ticket with a list of FAQs without even reading it, sigh), this is the reply I was left with this morning:

Thanks. This will not be fixed at this time.

What the hell? How hard is it to fix one typo on their own site? And I didn’t need an essay back, but did he have to sound so pissed off when I was clearly trying to help? Thanks, Twitter. You guys rock.

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From 07AM on Wednesday July 01, 2009

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