I believe that if a company seriously impresses me in a certain area, it’s worth giving them as much praise as I can about it - in that hope that it might just cause other companies to improve. To that end, this blog went down for a couple of hours last night because of a MySQL issue with the shared server it’s running on… and, here comes the plug: I sent Bluehost a support ticket, which they replied to within half a day.
The response I got was fast, polite, friendly and personal - a lot more than it needed to be, at least. Perhaps it’s a sad realisation of just how rubbish companies can be to their customers these days, but the fact that Bluehost were so great gave me a nice feeling inside. And I don’t care how that sounds.
Recommended, without a doubt.